Mobility BerlinPrivacy notice
1. Controller
Ahmad Moussa, Mobility Berlin, Lynarstraße 2, 13353 Berlin, Germany. Contact: service@mobility-berlin.com, +49 174 7263913.
2. Website operation
STRATO GmbH hosts this website and processes technical data such as IP address, request time, page address and browser information to operate and protect it (GDPR Article 6(1)(f)). Images and fonts are served locally. Google Analytics 4 is used on general information pages only with your voluntary consent to analyse website visits (GDPR Article 6(1)(a) and TDDDG section 25(1)). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Technical usage data, including IP address, browser and device information, may be processed and analytics cookies (_ga) may last up to two years. Google states that GA4 does not store IP addresses. Processing by Google LLC in the USA is possible; see https://policies.google.com/privacy for Google’s privacy and international transfer information. Personalised advertising and Google Signals are disabled in this integration. Google Analytics does not load on booking, payment or administration pages. Separately, only with your voluntary consent, we use Google Ads to measure successfully stored booking enquiries (GDPR Article 6(1)(a) and TDDDG section 25(1)). A Google tag then loads on general information pages and the enquiry page. It processes technical data and Google click identifiers (gclid, gbraid or wbraid) to attribute enquiries to ads, and may set _gcl_ cookies for up to 90 days. We send only the success of an enquiry, never names, addresses, contact details, equipment, prices, booking references or other form contents. Other query parameters are removed from the page addresses we send. Enhanced conversions and personalised advertising remain disabled. Payment, offer and administration pages are not measured. Statistics and ad measurement can be accepted or rejected separately. Your necessary consent choice is stored in your browser for up to six months (GDPR Article 6(1)(f) and TDDDG section 25(2)(2)). Use “Cookie settings” at the bottom of the page to decline or withdraw consent for the future at any time. Google Maps is not embedded. The protected administration uses a necessary session cookie. Temporary pseudonymous request counters help prevent abuse.
3. Requests and invoices
Contact, billing, rental, delivery and optional hotel information is used to process your request and perform the contract (Article 6(1)(b)); legal accounting duties also apply (Article 6(1)(c)). Hotels receive only information required for the requested handover. Do not enter diagnoses or health information in the form. We discuss equipment suitability personally.
4. Storage, email and accounting
Requests are stored in a protected database at STRATO. STRATO also processes recipients and message contents for email delivery. Failed messages remain in a protected queue for retry. We create invoices using Lexware Office (Haufe-Lexware GmbH & Co. KG). Once connected, our team may transfer confirmed orders for invoicing, including the required name, billing address, rental equipment, dates, prices and booking reference. We may retrieve the payment status of the linked invoice to process the order.
5. WhatsApp and PayPal
WhatsApp opens only after you follow its external link. Optional consent lets us initiate WhatsApp contact and may be withdrawn prospectively (Article 6(1)(a)); email and phone remain alternatives. Once our PayPal connection is configured and your offer approved, you may choose PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. The amount and booking reference are sent for payment processing (Article 6(1)(b)); we never receive your PayPal password.
6. Recipients and international processing
Only staff and service providers needed to process your request receive access. International providers may process data outside the EU/EEA. Required processing agreements and transfer safeguards under GDPR Articles 44 onward must be established before activating these services; contact us for the applicable safeguards. We do not share data for advertising.
7. Retention and rights
Data is retained as required for enquiries, contracts, legal accounting duties and necessary legal claims, then deleted. Subject to GDPR conditions you have rights of access, correction, erasure, restriction, portability and objection, and may withdraw consent. You may complain to a supervisory authority, including Berlin’s Commissioner for Data Protection and Freedom of Information. We make no automated booking decisions or profiling decisions.
8. Language and external websites
The language is encoded in the page address. Form data is not stored in the browser for advertising. External services, including transport operators, sights, WhatsApp and PayPal, open only after your click and have their own privacy notices.
Provider information
STRATO · PayPal · WhatsApp · Berlin data protection authority
30.09.2026