Mobility BerlinRental terms
1. Rental provider
The provider is Ahmad Moussa, sole trader trading as Mobility Berlin, Lynarstraße 2, 13353 Berlin, Germany. These terms cover equipment rental and agreed delivery and collection. Individual arrangements in your offer take priority.
2. Request and contract
Submitting the form is a non-binding request. An automatic receipt is not a booking confirmation. Images illustrate categories; we confirm the actual model, features, suitability and availability personally. We then send an offer stating the equipment, dates, handover arrangements, full price and payment terms. A contract is formed only when you expressly accept this offer, for example by email or through its enabled PayPal checkout. Selecting dates alone does not reserve equipment. You may also explicitly place the binding order on the linked confirmation page and choose an available payment method there.
3. Dates and prices
All equipment has a minimum rental period of three calendar days. Both first and last rental days count. Power wheelchairs, folding power wheelchairs, scooters and patient lifts cost EUR 29 per day; manual wheelchairs, rollators with seat, shower/commode chairs and bath lifts cost EUR 19. Rentals of at least ten days receive 15% off the rental charge only. Prices include applicable taxes. Delivery and later collection within Berlin together cost EUR 149. Self-collection and return by appointment are free. Destinations outside Berlin or additional services require a separate offer before acceptance. No deposit is charged.
4. Payment and invoice
Payment is due only after availability has been checked and you have expressly accepted the offer. For bank transfer, the offer includes the account holder, IBAN and payment reference; full payment must be received before handover. You may pay the full amount in cash at personal delivery or self-collection. For cash payment at a hotel, we arrange a personal handover; unattended delivery on the previous evening is then not provided. PayPal payment uses the approved payment link, with no additional PayPal surcharge. No deposit is required. Your offer, confirmation and invoice are provided digitally, without lengthy additional paperwork. Please provide your complete billing address and company name if applicable. Contract documents are provided in text form. You may save or print these terms.
5. Delivery and return
Handover and collection take place at the agreed time and location. Supply an accessible phone number, complete destination and the hotel reservation name when applicable. Reception handover is arranged with you and the hotel. Tell us about steps, access restrictions and lift availability. We explain the supplied equipment on handover. Return it with all accessories at the end of the agreed rental or have it ready for collection.
6. Use and assistance
Use equipment according to its intended purpose, our handover instructions and the manufacturer’s limits. Report faults, damage or safety problems immediately on +49 174 7263913 and stop using unsafe equipment. Do not modify it yourself. Extensions require advance agreement and availability. Statutory remedies for defects remain unaffected.
7. Changes and cancellation
Non-binding enquiries may be withdrawn free of charge. Once a contract has been concluded, your statutory withdrawal rights and any expressly agreed individual cancellation terms apply. These terms do not impose flat cancellation fees.
8. Care, loss and damage
Please handle the equipment and accessories carefully, take reasonable precautions against theft and report loss or damage promptly. You are liable for loss or damage only to the extent that you are responsible under applicable law. Normal wear from the agreed use is not charged. For loss or damage to the rented equipment caused by ordinary negligence, your liability per item and incident is limited to a maximum of EUR 800 for electrically powered equipment and EUR 350 for manual wheelchairs. Only actual, proven and legally recoverable loss is payable; if the loss is lower, you pay only that lower amount. No payment is due without a recoverable loss. These amounts are neither a flat damage charge nor a deposit, and do not promise insurance or insurance coverage. Statutory rules apply to other equipment and to intentional or grossly negligent conduct. Statutory rules on substantiation and the burden of proof remain unchanged.
9. Responsible use and statutory liability
Use the equipment responsibly, following the instructions, manufacturer specifications, load limits and your actual ability to use it. Ask us before use if you are unsure about operation or suitability. Your liability for damage to third parties caused through your fault is governed by law. This is not a blanket exclusion of our liability: our liability for intentional or grossly negligent conduct, injury to life, body or health, and any other mandatory liability remains unaffected. Our obligations to provide suitable, safe equipment and your statutory rights in case of defects also remain unaffected. Otherwise, statutory liability rules apply.
10. Your rights
Withdrawal information and the online withdrawal function are linked below. Requesting short-notice delivery does not itself remove statutory rights. See the privacy notice for data processing. Contact service@mobility-berlin.com for complaints. We are neither willing nor required to participate in proceedings before a consumer arbitration board. Mandatory consumer protections remain unaffected.
16.10.2026